Cashi — Terms and Conditions

1. Effective Date; Acceptance of Terms

Effective Date: 13 Mar 2026

These Terms and Conditions (hereinafter referred to as the “Terms”) constitute a legally binding agreement between you (hereinafter referred to as the “User”) and GBP Payments Corp., a corporation duly incorporated under the laws of Canada, together with its affiliates operating under the brand name “Cashi” (hereinafter collectively referred to as “Cashi,” “we,” “us,” or “our”).

The Account and the related Services are provided to you by the Cashi group (the “Group”), including:

• GBP Payments Corp., a corporation duly incorporated under the laws of Canada, operating under the brand name “Cashi” (“GBP Payments”); and

• Astra Card Ltd., a private company limited by shares incorporated in Hong Kong with business registration number 79879420, having its registered office at Unit C, 17/F, United Centre, 95 Queensway, Admiralty, Hong Kong (“Astra Card”).

By accessing or using any Cashi Services, including creating an Account, using the Custodial Wallet, or spending via the Card, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and any supplemental policies referenced herein. If you do not agree, you must not access or use our Services.

2. Definitions

The following defined terms apply throughout these Terms:

“Account” means the registered user account you create to access Cashi services.

“Card” means the payment card issued to you under the Cashi card programme by the card issuing partner and facilitated on the VISA network.

“Cashi” refers to the brand, platform, and suite of services owned and operated by GBP Payments Corp., a corporation incorporated in Canada, including any of its subsidiaries, affiliates, or related entities that operate under the “Cashi” brand name.

“Custodial Wallet” means the digital wallet maintained by Cashi on your behalf for the purpose of holding Supported Assets. You acknowledge that Cashi retains control of private keys associated with the Custodial Wallet.

“Limits” means any transaction, balance, or usage limits imposed by Cashi or its Partners from time to time.

“Partners” means the third-party service providers engaged by Cashi to deliver or support the services, including (without limitation) the card issuing partner, the card network, the payment processor, the identity verification provider, the blockchain analytics provider, and other vendors.

“Supported Assets” means the cryptocurrencies and digital assets that Cashi supports from time to time, as listed on the Cashi platform.

“User” means any individual or entity that registers for and uses Cashi services.

3. Eligibility; Account Registration; Identity Verification; Ongoing Due Diligence

3.1 Eligibility

To use Cashi services, you must: (a) be at least 18 years of age or the minimum legal age in your jurisdiction, whichever is higher; (b) not be a resident or national of a jurisdiction in which the use of our services is prohibited or restricted by applicable law; (c) not be listed on any applicable sanctions list maintained by relevant authorities; and (d) have the legal capacity to enter into these Terms.

3.2 Account Registration

You must create an Account and provide accurate, current, and complete information during the registration process. You are responsible for maintaining the accuracy of your Account information and for updating it promptly if it changes.

3.3 Identity Verification (KYC)

As part of our regulatory and compliance obligations, we require identity verification before granting access to certain features. Cashi engages a third-party identity verification provider to facilitate this process. By using our services, you consent to the collection, processing, and verification of your identity information by our verification provider in accordance with our Privacy Policy and the provider’s own terms and privacy practices.

You agree to provide truthful, complete documentation and information as requested. Cashi reserves the right to refuse, delay, or restrict access to the services if identity verification cannot be completed satisfactorily.

3.4 Ongoing Due Diligence

Cashi may conduct ongoing and enhanced due diligence on your Account and activity at any time, in accordance with applicable anti-money laundering (“AML”), counter-terrorist financing (“CTF”), and sanctions requirements. You agree to cooperate with any such requests, including providing additional information or documentation as reasonably required.

4. Services Overview

4.1 Custodial Wallet

Cashi provides you with a Custodial Wallet for the purpose of receiving, holding, and transferring Supported Assets. The Custodial Wallet is custodial in nature: Cashi maintains and controls the private keys associated with the wallet. You do not have direct access to, or control over, the private keys. Cashi will use commercially reasonable efforts to safeguard assets held in the Custodial Wallet, but you acknowledge the inherent risks of digital asset custody as described in Section 9.

4.2 Crypto Transfers

You may transfer Supported Assets to and from your Custodial Wallet, subject to applicable Limits and network availability. Please note:

1. Blockchain transactions are generally irreversible once confirmed. Cashi is not responsible for assets sent to incorrect addresses or on unsupported networks.

2. Network fees (also known as gas fees or miner fees) may apply and are determined by the relevant blockchain network, not by Cashi.

3. Transfers require a minimum number of blockchain confirmations before being credited to your Custodial Wallet. Confirmation times vary by network.

4.3 Card Spending Model

The Cashi card programme allows you to spend the value associated with your Account via a Card. Card transactions are processed on traditional payment rails by our card issuing partner through the VISA network, with payment processing handled by our third-party payment processor. Additional terms from these Partners may apply to Card transactions and are incorporated by reference where applicable (see Section 10).

4.4 No Fiat Conversions; No Fiat Payment Services

Important: Cashi does not facilitate fiat currency conversions and does not provide fiat payment services. Cashi’s services are limited to cryptocurrency-related operations as described herein. Any fiat-related processing that occurs as part of the card-spending flow is performed by our Partners (including the card issuing partner and payment processor), not by Cashi.

5. Fees

Your use of the Services may be subject to applicable fees (“Fees”), which shall, where applicable, be deducted from your Custodial Wallet, as the case may be.

You agree to pay all outstanding Fees promptly upon request. Failure to do so may result in the suspension or restriction of your access to the Services until all such amounts have been settled in full. All Fees paid are strictly non-refundable.

Each obligation to pay any amount under these Terms shall be treated as a separate and independent obligation from all other payment obligations arising under these Terms.

6. User Responsibilities; Security; Device and Credential Protection; Unauthorized Activity

6.1 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including passwords, PINs, and any authentication tokens. You must not share your credentials with any third party.

6.2 Device Protection

You are responsible for securing any device used to access Cashi services, including enabling appropriate security measures such as screen locks, updated software, and anti-malware protections.

6.3 Reporting Unauthorized Activity

You must notify Cashi immediately upon becoming aware of any unauthorised access to your Account, loss of credentials, or suspected security breach by contacting us at support@justcashi.com. Failure to report unauthorised activity promptly may affect your ability to recover losses, to the extent permitted by applicable law.

7. Prohibited Activities

You agree not to use Cashi services for, or in connection with, any of the following:

1. Fraud, misrepresentation, or impersonation.

2. Money laundering, terrorist financing, or the financing of proliferation of weapons of mass destruction.

3. Transactions involving proceeds of crime or any illegal activity.

4. Transactions that violate or attempt to circumvent applicable sanctions laws, regulations, or programmes.

5. Activity that violates the intellectual property rights or other rights of any third party.

6. Attempts to interfere with, disrupt, or compromise the integrity or security of Cashi’s systems, networks, or services.

7. Any attempt to circumvent controls, Limits, verification requirements, or other compliance measures implemented by Cashi or its Partners.

8. Any other activity that Cashi reasonably determines to be harmful, deceptive, or in violation of these Terms or applicable law.

Cashi reserves the right to take any action it deems appropriate in response to Prohibited Activities, including suspension or termination of your Account and reporting to relevant authorities.

8. Compliance and Monitoring

8.1 AML/CTF and Sanctions

Cashi maintains an anti-money laundering and counter-terrorist financing compliance programme in accordance with applicable laws and regulations. This includes sanctions screening of users and transactions against relevant sanctions lists.

8.2 Transaction Monitoring

Cashi conducts ongoing monitoring of transactions and Account activity using internal systems and third-party blockchain analytics tools. You acknowledge and consent to this monitoring as a condition of using the services.

8.3 Reporting Obligations

Cashi may be required to file reports, provide information to, or cooperate with law enforcement agencies, regulators, or other governmental authorities, as required by applicable law. Cashi is not obligated to inform you of any such reporting unless required to do so by applicable law.

9. Crypto Risk Disclosures

By using Cashi services, you acknowledge and accept the following risks, which are not exhaustive:

1. Volatility: The value of cryptocurrencies and digital assets can fluctuate significantly in short periods. You may experience substantial losses.

2. Irreversibility: Blockchain transactions are generally irreversible once confirmed. Cashi cannot reverse or recover assets sent in error.

3. Forks and Protocol Changes: Blockchain networks may undergo forks, protocol changes, or other events that may affect Supported Assets. Cashi does not guarantee support for all forks or airdrops.

4. Downtime and Service Interruptions: Access to the services may be disrupted due to network congestion, maintenance, cyberattacks, or events beyond Cashi’s control.

5. Third-Party Risk: Cashi relies on third-party Partners to deliver certain aspects of the services. Failures, errors, or disruptions at the Partner level may affect your use of Cashi services.

6. Regulatory Risk: The regulatory environment for digital assets is evolving. Changes in law or regulation may restrict or prohibit your use of the services, in whole or in part.

Cashi does not provide investment advice. Nothing in these Terms or on the Cashi platform should be construed as a recommendation to buy, sell, hold, or otherwise transact in any digital asset.

10. Card Programme Terms

Your use of the Card is subject to additional terms and conditions imposed by the card issuing partner, the VISA network, and the payment processor. In the event of any conflict between these Terms and the terms of such Partners with respect to card-rail matters (including card issuance, authorisation, disputes, chargebacks, and merchant settlement), the terms of the relevant Partner shall prevail.

10.1 Disputes and Chargebacks

Disputes relating to card transactions (including merchant disputes and chargebacks) are governed by the card issuing partner’s and the card network’s applicable dispute resolution procedures. You should contact Cashi support in the first instance, and we will facilitate your dispute with the relevant Partner.

10.2 Merchant Issues

Cashi is not responsible for the quality, safety, legality, or delivery of goods or services purchased using the Card. Any issues with a merchant should be resolved directly with the merchant or through the applicable dispute process described in Section 10.1.

11. Suspension, Restrictions, and Termination

Cashi may, in its sole discretion and without prior notice where permitted by applicable law, suspend, restrict, or terminate your Account or access to services in any of the following circumstances:

1. Where required or requested by applicable law, regulation, court order, or governmental authority.

2. Where Cashi suspects or detects Prohibited Activities or a breach of these Terms.

3. In connection with any compliance investigation or review.

4. Where Cashi determines that continued provision of services to you poses an unacceptable risk.

5. At your request, subject to completion of any outstanding obligations.

Upon termination, Cashi will, subject to applicable legal and regulatory requirements (including data and record retention obligations), facilitate the withdrawal of any remaining Supported Assets in your Custodial Wallet, where technically and legally feasible. Cashi is not liable for any losses arising from the suspension, restriction, or termination of your Account to the extent permitted by applicable law.

12. Third-Party Services; Links; Partner Responsibilities

Cashi services involve integration with or reliance on third-party Partners. Each Partner may have its own terms, conditions, and privacy practices, which are separate from and in addition to these Terms.

The Cashi platform may contain links to third-party websites or services. Cashi does not control and is not responsible for the content, policies, or practices of any third-party website or service.

To the fullest extent permitted by applicable law, Cashi shall not be liable for any loss, damage, or disruption caused by or in connection with the acts or omissions of any third party, including Partners, except as required by applicable law.

13. Disclaimers

Cashi services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Cashi does not warrant that the services will be uninterrupted, error-free, or secure.

Nothing in these Terms or on the Cashi platform constitutes investment, financial, tax, or legal advice. You should seek independent professional advice before making decisions based on the use of Cashi services.

14. Limitation of Liability; Indemnity

14.1 Disclaimer of Warranties

The platform, products, and all Services provided by Cashi are made available strictly on an “as is” and “as available” basis, without any guarantee of uninterrupted access, accuracy, or reliability. Except as expressly stated in these Terms, and to the fullest extent permissible under applicable law, Cashi expressly disclaims all representations, warranties, and conditions of any kind, whether express, implied, statutory, or otherwise. This includes, without limitation, any implied warranties of merchantability, satisfactory quality, suitability, fitness for a particular purpose, non-infringement, or compatibility with any particular system or device, in respect of the Services or any goods provided in connection therewith. This disclaimer shall apply irrespective of any prior course of dealing, custom, trade practice, or usage between the parties. To the extent that applicable law does not permit the full exclusion of certain warranties or representations, Cashi’s liability in relation to any such non-excludable warranty shall be limited, at our sole and absolute discretion, to: (i) the re-supply, replacement, or repair of the affected Services; or (ii) payment of the reasonable cost associated with such re-supply, replacement, or repair.

14.2 Exclusion of Liability

To the fullest extent permitted by applicable law, and notwithstanding any other provision of these Terms, neither Cashi nor any of its directors, officers, employees, agents, or representatives shall be liable to you for any loss, damage, cost, expense, or claim, whether direct or indirect, arising from or in connection with:

(a) any event or circumstance beyond our reasonable control, the consequences of which could not have been avoided despite the exercise of all due care, including but not limited to acts of God, force majeure, war, civil unrest, natural disasters, strikes, lockouts, disruptions to transport or infrastructure, or any act or order of a domestic or foreign governmental authority;

(b) any delay, interruption, suspension, discontinuance, or failure in the operation of the Services;

(c) any rejection, denial, or refusal to process, execute, or authorise any transaction, whether in whole or in part, and for any reason whatsoever, including but not limited to compliance with applicable laws, regulatory requirements, or internal risk management policies;

(d) your inability to initiate or complete any transaction as a result of scheduled maintenance, system failure, downtime, or the unavailability of the App, network infrastructure, or any hardware or software operated by us or by any third party;

(e) any access to or use of your enabled device or the Services by any third party, whether such access was authorised or unauthorised by you;

(f) the theft, loss, or compromise of your enabled device;

(g) any action taken or omitted by us in compliance with applicable laws, regulations, court orders, or card network rules; or

(h) any loss of profits, loss of revenue, loss of business opportunities, or any exemplary, punitive, special, incidental, indirect, or consequential damages, regardless of whether such damages were foreseeable, and whether or not Cashi was advised of the possibility of such damages. The parties hereby agree that all such damages are expressly excluded.

14.3 Cap on Liability

In any event, the total aggregate liability of Cashi arising out of or in connection with the provision of any Services under these Terms shall not exceed the total value held in your Custodial Wallet, as applicable, as at the date on which the relevant claim first arises.

14.4 Third-Party Service Providers

Cashi shall not be held liable for any act, omission, error, or fault on the part of any third-party service provider engaged or instructed by us in connection with the Services. Our responsibility in respect of such third-party service providers shall be limited to exercising reasonable care in their selection, appointment, and instruction, and shall not extend to any sub-contractors, agents, or other parties engaged by such third-party service providers.

14.5 Non-Excludable Liability

Nothing contained in these Terms shall operate to exclude or limit Cashi’s liability for fraud, wilful misconduct, or for death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

15. Changes to Terms

Cashi reserves the right to modify, amend, or update these Terms at any time. If we make material changes, we will use reasonable efforts to notify you (for example, by email, in-app notification, or by posting a notice on the Cashi platform) prior to the changes taking effect. Your continued use of the services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use of the services.

16. Governing Law; Dispute Resolution; Venue

16.1 Governing Law

Unless expressly stated otherwise in the relevant sections of these Terms, these Terms and any non-contractual obligations arising out of or in connection herewith shall be governed by, and construed and interpreted in accordance with, the laws of the Hong Kong Special Administrative Region (“Hong Kong”).

16.2 Arbitration

Any dispute, controversy, difference, or claim arising out of, relating to, or in connection with these Terms, including but not limited to any question regarding its existence, formation, validity, interpretation, performance, enforcement, breach, or termination, as well as any dispute concerning non-contractual obligations arising out of or in relation to these Terms, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with the HKIAC Administered Arbitration Rules in effect at the time the Notice of Arbitration is submitted.

16.3 Arbitration Procedures

You and Cashi mutually agree to the following terms in respect of any arbitration proceedings commenced under Clause 16.2:

(a) the governing law of this arbitration clause shall be the laws of Hong Kong;

(b) the juridical seat of arbitration shall be Hong Kong;

(c) unless otherwise mutually agreed upon by both parties in writing, the tribunal shall consist of a sole arbitrator, who shall possess demonstrable expertise in both legal and technological matters relevant to the subject matter of the dispute;

(d) in the event that the parties are unable to reach agreement on the appointment of the arbitrator within fifteen (15) business days of the dispute being referred to arbitration, the arbitrator shall be appointed by HKIAC in accordance with its applicable rules and procedures; and

(e) all arbitration proceedings, including any submissions, correspondence, and hearings, shall be conducted in the English language.

16.4 Injunctive Relief

Notwithstanding any other provision contained in these Terms, you acknowledge and agree that Cashi retains the right to seek and obtain injunctive relief, interim measures, or any equivalent form of urgent legal remedy from any court of competent jurisdiction, in any jurisdiction, as Cashi may deem necessary to protect its rights, interests, or intellectual property, without being required to first submit such matters to arbitration.

17. Contact Information

If you have questions, complaints, or feedback regarding these Terms or Cashi services, please contact us at:

Email: support@justcashi.com

Last updated: 13 Mar 2026